The New Help Center – Communicating better with you, our user

At Streema we want to build a better product – and a big part of that is to listen to your needs, suggestions and feedback. To do so, we recently launched the new Help Center.

The Help Center is at its core a selection of “frequently asked questions” divided in sections plus some other useful information. And if you don’t find what you’re looking for, you can still contact us directly! Additionally, we’re trying out a few different features like offering instant support (i.e. chat window) and allowing users to publish public questions. Let us know what you think of these!

Bonus: for mobile browser users, we’ve prepared a custom mobile FAQ where you should find most of your answers. ūüėČ

In case you want to know a little bit more about the technical implementation, we used Desk to develop the Help Center and Olark for the instant support.

Anyway, that’s all for now. We really hope you can now find better answers to your questions while having an improved experience at Streema.

Stay tuned!

The Streema Team

Streema’s personal appeal for Wikipedia

If you’ve recently been to the¬†Wikipedia website, you may have seen a big banner at the top asking for donations. ¬†While there are many websites that ask for donations, please allow us to explain why this one is different. ¬†This is not only a donation to Wikipedia, but rather a great way to invest your money – yes, that’s right, we said *invest* your money… and we mean invest it in your future and everyone else’s.

To start off, here’s a bit of context: ¬†Wikipedia is run by the¬†Wikimedia Foundation, which is a non-profit organization that supports itself with donations. ¬†In spite of this limitation, Wikipedia is the 5th most visited website on earth, beating Amazon, Blogger or even Twitter – and the best part is that it’s run by only 57 people and, very importantly, millions of volunteers. ¬†Do you know many institutions like that? We certainly don’t!

This year Wikipedia is turning 10 years old and it’s doing a fund raising campaign. The major goal is to keep Wikipedia free of charge and free of advertising; and even more importantly, keeping it open, with the possibility of using the information in any way we want to and spreading it everywhere – see more on¬†how the donations will be spent.

So, why is it better to give your money to the Wikimedia Foundation rather than to other organizations? ¬†Or why is it better to donate it $20 to support Wikipedia instead of just saving (or spending) that amount? ¬†Well, the truth is that¬†we don’t live alone in this world… and while many of us have been lucky to have had many opportunities in life, not everyone has had those same opportunities. ¬†Frankly, one of the best ways to help improve the world and level the playing field is through education… and fortunately, “learning” is something that human beings are generally good at. ¬†Now, having access to information is core to learning… and information is exactly what Wikipedia offers, providing the most open, free and accessible window to knowledge in the world: ¬†for you and everyone else.

Let’s all work together to¬†help Wikipedia grow and improve people’s lives around the world. ¬†Let’s invest in our collective future… what are you waiting for?

Stay tuned!

The Streema Team

Support Wikipedia

It’s Never Too Late To Help

This blog post is not about radio stations, media players, nor music – it’s concerning a more delicate topic since millions of lives were affected.

It’s been over two weeks since the earthquake hit Haiti, one of the poorest countries on the planet, and as we all know, the country has been devastated.

Even though many people have already given support, it’s also true that many haven’t. ¬†For those who haven’t – and for those that want to help again – we thought we would show you some options for helping. ¬†This is obviously not an exhaustive list, but it’s a good place to start!


Screen the movie “The Road to Fondwa” at your school, church, business, etc. and¬†raise funds:¬†

And last but not least, spread the word! Copy the list above and share it via email, Facebook or Twitter.

Newspapers, TV stations, radio stations and even bloggers may be talking about the Haiti situation less now than a few weeks ago, but there is still a lot of people that are in need – and it’s Never Too Late To Help! ¬†ūüôā

Stay tuned,

The Streema Team

PS: If you know additional ways to help, please do share them with us here.