We’ve come a long way using Desk.com for Salesforce.
Almost every email, message or tweet sent to us was read and solved by our attentive Customer Support Team. (If you ever wrote us, you’ll know what we mean). For every one of these replies, we used Desk.com.
It’s been a long time since we started using this platform, and it has satisfied most of our needs so far. However, we felt we needed a fresh start with a new tool in order to face more challenges and bring faster and better answer to our users.
Now, our time has come to move on to another tool by Salesforce: Service Cloud. We are excited about the new features aimed at leveraging our Customer Support team that Service Cloud provides.
At the same time, we are working on updating our Help Center, not only its content but also its interface. Soon, the Help Center will be migrated to Service Cloud and have a new look & feel.
We are also improving our documentation, and bringing together bugs and issues reported among different tools, so all the information is right at the fingertips of our Support Team.
Exciting times at Customer Support, and Streema!
The Streema Team